Quality Service Certified Platinum Status
Quality Service Reports con't
CSR= Customer Service Rating        Scale of Satisfaction

Member Name(s): Ridley, Angela CSR: 4 (out of 5.0)
Date Sent: 10/25/2004 Date Returned: 11/5/2004


Customer Satisfaction Buyer Survey Results

Did your sales associate... Yes No No Response
  1. offer you the Quality Service Guarantee? X    
  2. provide written market analysis prior to offer? X    
  3. contact you after the closing? X    
How satisfied were you... V. Satisfied Satisfied Neutral Dissatisfied V. Dissatisfied
  4. with counseling and needs assessment?     X    
  5. with thoroughness of search process?     X    
  6. with availability of associate? X        
  7. with associate´s knowledge of area? X        
  8. with associate´s negotiating assistance?     X    
  9. with quality/frequency of communication?   X      
  10. with associate´s attention to details?   X      
  11. What was your overall satisfaction?   X      
How likely would you be to... V. Likely Likely Neutral Unlikely V. Unlikely
  12. use the same associate in the future?   X      
  13. use the same real estate company?   X      
  14. recommend the services of sales associate to a friend, neighbor, or relative?   X      
  15. recommend the services of real estate company to a friend, neighbor, or relative?   X      
16. What was your primary reason in selecting your sales associate? %
 Knew sales associate personally  
 Yard signs in the area  
 Satisfied past customer  
 Company name / reputation  
 Marketing programs/plan  
 Sales associate's presentation  
 Referred by a friend  
 Advertising  
 Internet  
 Walk-in / Open House  
 Other  
Phone Book
17. Comments
CSR= Customer Service Rating        Scale of Satisfaction

Member Name(s): Ridley, Angela CSR: 5 (out of 5.0)
Date Sent: 4/25/2005 Date Returned: 5/11/2005


Customer Satisfaction Seller Survey Results

Did your sales associate... Yes No No Response
  1. offer you the Quality Service Guarantee? X    
  2. contact you after the closing? X    
How long... < 30 days 31-60 days 61-90 days 91-120 days 121-180 days > 180 days
  3. did you expect your home to be on the market before it was sold ?     X      
  4. was your home marketed by your sales associate and broker before you accepted an offer ? X          
How satisfied were you... V. Satisfied Satisfied Neutral Dissatisfied V. Dissatisfied
  5. with the marketing plan developed and implemented for the sale of your property? X        
  6. with the price and terms of the sale? X        
  7. with the assistance your sales associate provided in negotiating the price/terms of sale? X        
  8. with the quality and frequency of communication provided by your sale associate? X        
  9. with Associate's attention to details? X        
  10. What was your overall satisfaction? X        
How likely would you be to... V. Likely Likely Neutral Unlikely V. Unlikely
  11. use the same associate in the future? X        
  12. use the same real estate company? X        
  13. recommend the services of sales associate to a friend, neighbor, or relative? X        
  14. recommend the services of real estate company to a friend, neighbor, or relative? X        
15. What was your primary reason in selecting your sales associate? %
 Knew sales associate personally  
 Yard signs in the area  
 Satisfied past customer  
 Company name / reputation  
 Marketing programs/plan  
 Sales associate's presentation  
 Referred by a friend  
 Advertising  
 Internet  
 Walk-in / Open House  
 Other (Click on Other response for larger view) X
16. Comments (Click on Comment for larger view)
Member Name(s): Ridley, Angela CSR: 5 (out of 5.0)
Date Sent: 6/24/2005 Date Returned: 8/23/2005


Customer Satisfaction Buyer Survey Results

Did your sales associate... Yes No No Response
  1. offer you the Quality Service Guarantee? X    
  2. provide written market analysis prior to offer? X    
  3. contact you after the closing? X    
How satisfied were you... V. Satisfied Satisfied Neutral Dissatisfied V. Dissatisfied
  4. with counseling and needs assessment?   X      
  5. with thoroughness of search process?     X    
  6. with availability of associate? X        
  7. with associate´s knowledge of area?     X    
  8. with associate´s negotiating assistance? X        
  9. with quality/frequency of communication? X        
  10. with associate´s attention to details? X        
  11. What was your overall satisfaction? X        
How likely would you be to... V. Likely Likely Neutral Unlikely V. Unlikely
  12. use the same associate in the future? X        
  13. use the same real estate company? X        
  14. recommend the services of sales associate to a friend, neighbor, or relative? X        
  15. recommend the services of real estate company to a friend, neighbor, or relative? X        
16. What was your primary reason in selecting your sales associate? %
 Knew sales associate personally  
 Yard signs in the area  
 Satisfied past customer  
 Company name / reputation  
 Marketing programs/plan  
 Sales associate's presentation  
 Referred by a friend  
 Advertising  
 Internet  
 Walk-in / Open House X
 Other  
17. Comments (Click on Comment for larger view)


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