Quality Service Certified Platinum Status
 
Quality Service Certified Reports

CSR= Customer Service Rating        Scale of Satisfaction
Member Name(s): Ridley, Angela CSR: 5 (out of 5.0)
Date Sent: 2/24/2006 Date Returned: 3/9/2006


Customer Satisfaction Seller Survey Results

Did your sales associate... Yes No No Response
  1. offer you the Quality Service Guarantee? X    
  2. contact you after the closing? X    
How long... < 30 days 31-60 days 61-90 days 91-120 days 121-180 days > 180 days
  3. did you expect your home to be on the market before it was sold ?         X  
  4. was your home marketed by your sales associate and broker before you accepted an offer ?   X        
How satisfied were you... V. Satisfied Satisfied Neutral Dissatisfied V. Dissatisfied
  5. with the marketing plan developed and implemented for the sale of your property? X        
  6. with the price and terms of the sale?   X      
  7. with the assistance your sales associate provided in negotiating the price/terms of sale?   X      
  8. with the quality and frequency of communication provided by your sale associate?   X      
  9. with Associate's attention to details? X        
  10. What was your overall satisfaction? X        
How likely would you be to... V. Likely Likely Neutral Unlikely V. Unlikely
  11. use the same associate in the future? X        
  12. use the same real estate company? X        
  13. recommend the services of sales associate to a friend, neighbor, or relative? X        
  14. recommend the services of real estate company to a friend, neighbor, or relative? X        
15. What was your primary reason in selecting your sales associate? %
 Knew sales associate personally  
 Yard signs in the area  
 Satisfied past customer X
 Company name / reputation  
 Marketing programs/plan  
 Sales associate's presentation  
 Referred by a friend  
 Advertising  
 Internet  
 Walk-in / Open House  
 Other  
16. Comments

 

Quality Service Certified Reports

CSR= Customer Service Rating        Scale of Satisfaction
Customer Satisfaction Buyer Survey Results

Did your sales associate... Yes No No Response
  1. offer you the Quality Service Guarantee? X    
  2. provide written market analysis prior to offer? X    
  3. contact you after the closing? X    
How satisfied were you... V. Satisfied Satisfied Neutral Dissatisfied V. Dissatisfied
  4. with counseling and needs assessment? X        
  5. with thoroughness of search process?   X      
  6. with availability of associate? X        
  7. with associate´s knowledge of area? X        
  8. with associate´s negotiating assistance? X        
  9. with quality/frequency of communication? X        
  10. with associate´s attention to details? X        
  11. What was your overall satisfaction? X        
How likely would you be to... V. Likely Likely Neutral Unlikely V. Unlikely
  12. use the same associate in the future? X        
  13. use the same real estate company? X        
  14. recommend the services of sales associate to a friend, neighbor, or relative? X        
  15. recommend the services of real estate company to a friend, neighbor, or relative? X        
16. What was your primary reason in selecting your sales associate? %
 Knew sales associate personally X
 Yard signs in the area  
 Satisfied past customer  
 Company name / reputation  
 Marketing programs/plan  
 Sales associate's presentation  
 Referred by a friend  
 Advertising  
 Internet  
 Walk-in / Open House  
 Other  
17. Comments
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